Support Center
Find answers to common questions or reach out to our team directly.
Frequently Asked Questions
How do I claim my listing?
Visit the Claim page, search for your practice, and follow the verification steps. You'll need to verify your identity via email or phone to confirm ownership.
Is the Basic listing really free?
Yes! The Basic listing is completely free and includes a searchable profile, contact form, map directions, and a 90-day listing. No credit card required.
How does AI visibility work?
AI search engines like ChatGPT, Perplexity, and Google AI Overviews use structured data and content quality signals to recommend practices. We optimize your listing so these platforms can find and recommend you to patients.
Can I upgrade or downgrade my plan?
Absolutely. You can change your plan at any time from your dashboard. Upgrades take effect immediately, and downgrades apply at the end of your current billing cycle.
How do I update my practice information?
Log in to your dashboard and navigate to the Edit Profile section. You can update your name, description, hours, photos, specialties, and more at any time.
What if my practice isn't listed yet?
You can add a new listing by clicking 'Claim Your Listing' and selecting 'Add New Practice' if your practice doesn't appear in the search results.
How long does verification take?
Email verification is instant. Phone verification typically completes within a few minutes. In rare cases, manual verification may take 1-2 business days.